Get Help Now
We know that at least part of how you evaluate our service is being
able to resolve minor problems yourself and having the resources to troubleshoot, so
that our time is
primarily aimed at moving you ahead. Here are some resources to
Send a text
This sends a brief text message using your E-mail software.
For best results, use the subject line and up to 150 characters for both subject
Call us at 916-801-3707
This is a Google Voice line that will ring all our phones and
if we're not available it will immediately transcribe and send your voice message as
both a text and and E-mail message.
us connect to your PC
Now (ß Just click)
|You will arrive at the 'Welcome to Splashtop Business' web-page.|
|Check the box near "I am sure I want to allow remote
to my computer"
|Click on the button [Download for Windows]|
|Click on the button [Allow Access]|
|If we're not communicating at this point, please contact us to validate
the new PC|
Splashtop is software that 2SS.Com subscribes to and that can
ONLY be used between us and our clients to remotely access your PCs.
It ONLY works when a connection is first authorized by you as
In addition to Splashtop we also sometimes use software including
Microsoft's 'Remote Desktop', and Windows 10 'Quick Assist'. If using
|Click on this
|Begin by clicking on the 'Log-in'
option at top-right on the screen.|
|Complete the 'Log-in' with username =
[email protected] and we'll give
you the password|
|Under the word 'Start' make sure it's set to 'join.me/Ron_Ellis'
and then click on the orange circle with arrow icon|
|Note that a small program will download|
|Click [Open] or [Run] to allow the program
Click the above link to get a PDF copy of this step-by-step
Chat to Get Help
If we're online... you can click above and begin to initiate an online chat session.
Support Links and Phone Nos. for Popular software titles
This is a word document with active links. It includes all the software that we typically
install and support on client PCs.
(If desired click
here for a PDF version with links
that can be read but NOT clicked on.)
Featuring standard PC installation features and including the latest recommended software,
etc. (Also see: our website
Dell PC support &
For servers, desktops and notebooks.
For printers, scanners, etc.