E – N E W S from 2SS.Com

Int’l Standard Serial No. - ISSN: 1523-3537  2011-No. 28

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PC and Network Software Support


For EVERY system we support a guiding principal is how to make it easy for clients to maintain.  To that end we select intuitive tools and document extensively so that when you call we really can help, and we rarely charge for time spent providing routine support by phone.

On-Site at your facilities
Quite often the need for support is prompted by circumstances and we routinely provide it in person or by phone.  To do this 2SS.Com it's contractors and partner firms first maintain extensive experience with many many popular applications. Then we maintain that expertise by routinely using new technology to meet our own day-to-day needs so that we'll be ready to assist clients with theirs. (e.g. 2SS.Com uses Microsoft® Office, ACT, Quicken®, QuickBooks®, etc) and we maintain certifications as Microsoft Certified Professionals, Intuit® ProAdvisor, etc

WARNING - Office file Validation

Who:     All users of Windows 2000 Prof., XP, Vista and Win 7 with Office 2003 (2007 and 2010 are un-tested)

What:   A Microsoft ‘High Priority’ Update (This means it will process automatically)

            Named: “Microsoft Office File Validation Add-In” (See more on what this is about below)

Why:  ...be concerned?  Because…

This update is responsible for an extra delay of 5 to 6 minutes when accessing a network-based Excel file.  The same file if on a local hard disk’s desktop or in a ‘C:’ drive file folder will open in 3 to 5 seconds.  Apparently the validation procedure IS NOT working with network shared files in the way that Microsoft expected…

How:     In the coming days we’ll help you remove the offending update if you have it, and then block it to be sure it is not allowed to process again, or for the first time. (To try this yourself see our guide titled: "Microsoft Updates-Blocking & Removing What, Why and How").

So this warning is ONLY aimed at protecting your frustration.
We had one client with some significant impact over two days while we figured out what was going on and what was the likely cause.  Then we removed the update and everything returned to normal.  There IS NO threat of a virus or spyware infection.  It’s simply what Microsoft intended as an improvement, which for many folks isn’t!

To read about the Microsoft's intentions with this feature see Microsoft Engineering's article titled "Office 2010 File Validation"

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Last modified: July 05, 2011