Why Dell?

2SS.Com has over 91 Dell desktops, notebooks, printers, servers, etc. in use by 20+ client.  This is the vast majority (but not all) of the equipment we support.  In general we know that our investment in a Dell PC or other device is likely to pay off for years-and-years starting form when it's first installed, and in rare cases even after there's a problem.  We have a near 98+% track record of getting resolutions, or to put it differently we've NEVER acquired a Dell PC that did not work either immediately, or with a subsequent replacement (we have had two completely replaced)!.  We like to say that we recommend, purchase, and install Dell, not because its the most cost effective PC we can buy, but because we know that we can keep their products working!

What are the specific differentiators?

Here are a few of the item-by-item reasons why we believe Dell is such a strong brand:

• Pricing is always competitive as as a Dell Partner 2SS.Com's discount is often close to our standard 10% mark-up. (This means that our pricing is typically the same or better than you'd find by purchasing form Dell directly.)

• Product quality has for years been at or very near the cutting edge for most any PC-related technologies that interest our clients.

• Support is well-established and generally of high quality.  When things go wrong having a support structure in place that works is essential.  With Dell we have one that has worked consistently over a long period of time and that we're familiar with.  It's value-added that can't be overstated!

• A unique online inventory feature is just one of many Dell support tools.  The inventory feature permits us to access the individual 'as-sold' specifications for every PC and Dell device .  If a PC needs a replacement hard disk or more memory we can very quickly identify the precise requirements of the needed part, and begin the process of securing a replacement.

• Online ordering at Dell is 'state-of-the-art', and backed up by a 'live' account rep. to help insure we get orders right the first time.

• Support options include a full array of services ranging from online literature, troubleshooting guides, drivers and manuals, to same-day/next-day technician repair and options for out-of-warranty support.

What about other brands?

There was a time (20+ years ago) when HP or IBM were the logical choices for top quality PCs but back then they were routinely higher priced too!  In the selection of network servers we believe that there is still not a strong challenger to HP, IBM & Dell as the BIG three.  In the critical area of support HP, Gateway, Sony, and others have made great strides in approaching, but certainly not exceeding the long track-record of quality support from Dell.  So we conclude that scarce investment dollars are best spent with Dell, and that any savings that might be available by going elsewhere are more-than-made-up by the value knowing investments will pay-off!