E – N E W S from 2SS.Com
Int’l Standard Serial No. - ISSN: 1523-3537 2009-No. 13
Have you visited
Why is trust so important at 2SS.Com?
We routinely find ourselves making recommendations to, and decisions on behalf of, clients that are not easy or sometimes even possible to 'un-do'. And routinely the economics of a particular need make a second opinion or alternate approach just too expensive. In every case we work to earn your trust and protect your investment in our services by dong everything we can to insure a successful outcome.
What are some typical examples?
In the rebuilding of PCs - We know that you can't afford to have us spend 2, 3 or more hours researching and resolving a unique problem. So after 60 to 90 minutes we make a decision about progress worth pursuing, alternate resources, or on occasion a complete rebuild. The simple logic is that we can't afford to spend 3 or 4 hours hoping to solve on a problem, if we could completely eliminate it in a 5+ hour rebuild.
In acquiring PCs and Components - We know the 'extra' support we get by acquiring Dell equipment can't compare to standing in line for service at Fry's or trying to work with a vendor that does not have both web and local service capabilities we're familiar with. Our Dell bias is not for PCs that get purchased and run OK for years, it's for the PCs that don't!
How does 2SS.Com work to build up trust?
1. We offer support by phone and by E-mail for typically little or no charge
We have authored and posted a
number of self-help resources (See
We have availed ourselves of
a third-party evaluator, through
Microsoft, to survey clients and
empirically calculate our Customer
4. We have routinely and unilaterally posted CREDITS to invoices that take into account work completed that was later determined to be not productive, work that was required due to circumstances beyond our client’s control, or even work that is simply creating a total investment that does not make sense for the situation.
We acquire hardware and
software at our best prices and make
it all available to clients with
just a 10% mark-up.
We maintain vendor
certifications that clients can
accept as an independent assessment
of our expertise.
We maintain relationships
with local ‘partner firms’
that help to add value to our
We keep focused on
effectively serving clients and
building our reputation in every
situation. Our reputation and
the opportunity to provide our
services are always more important
than any fees.
Quick Items of interest...
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Last modified: February 26, 2009