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E – N E W S from 2SS.Com

Int’l Standard Serial No. - ISSN: 1523-3537 2008-No. 3

Have you been to www.2SS.Com\GetHelpNow?

Remote Support is an Instant Favorite

1. Send a text message to 2SS.Com Now
This sends a brief text message to Ron Ellis' pager

2. Click here to let us to connect to your PC Now

3. Support Links and...

Already most every one of our clients has had someone click on #2 allowing us to offer service and support immediately thereafter. It's been an instant success, and a real boon to your weary of paying-for-gas IT consultant!

Thanks for helping make our remote support software investment pay off!

THANK YOU! THANK YOU! THANK YOU!

= Above Average

= Average

= Below Average

Key Performance Indicators	Your Results		Partner Average	Survey Respondents
NSAT*	195.24		168.13	21
Customer Loyalty Segmentation	95.24		86.61	20
Revenue Impact	38.84		32.23	19
Loyalty	92.37		84.76	21
Overall Performance	85.00		65.83	20

Microsoft Customer Satisfaction Survey

Net Satisfaction 195 out of 200. That's MUCH HIGHER that we'd hoped for and an almost unbelievable blessing to 2SS.Com. It qualifies us for credit as a Microsoft Partner at the highest levels available.

We want to thank all the clients who participated in helping us to arrive at the Microsoft's magic number of responses (e.g. 20). You may find it interesting (as we certainly did) to see the comparisons to the Microsoft 'Partner Average' and to evaluate the meaning of the data a bit more.

Here are the details on NSAT:

Definition - The Net Satisfaction (NSAT) score is a standard for measuring customer satisfaction and is based on the results from the most recently completed survey cycle.

Calculation - NSAT = Very Satisfied % – (Somewhat Dissatisfied % + Very Dissatisfied %) + 100

We have a detailed page on our website (click here to see it) that goes into all the explanations a bit more, but for our purposes at 2SS.Com, we'd just like to thank you for the opportunity to offer you our services, and for your generous recent assessment of the quality of the services we offer. We're very fortunate to have clients like you!

Windows XP End of Sales 6-30-08

What?
In just a few more days Microsoft will stop selling Windows XP through retail and distributor channels. But that's not the end of Windows XP by any means. In a recent edition of E-News from 2SS.Com (click here to see it), we wrote about the new Windows XP Service Pack 3 which we're very selectively installing and testing for various clients. In a sense it makes Windows XP almost as new as Windows Vista with its just released Service Pack 1. But that's far from the end for Windows XP.

Why?
Users who choose to will be able to use Windows XP on new PCs for a long time. The rule that applies is what Microsoft calls "Microsoft Select License, Open License, Original Equipment Manufacturer (OEM) License, and Full-Packaged Product (FPP) License Downgrade Rights" which is explained in detail on their website (click here to see it). Essentially this means that Windows XP can be installed on any PC that was sold with a valid Windows Vista license.

How?
In practical terms 2SS.Com clients will be faced with the decision to add another 1 to 1.5 hours to a new PC installation or make the commitment to transition to Windows Vista and learn the new operating system. In general our advice is that switching to Windows Vista will not be a worthwhile investment for some time. And another 'good news' item is that, if and when you determine the time is right, upgrading to Windows Vista will involve only time and NO additional software cost.

If you have questions about Windows XP or Vista, please share them with us. We'll be happy to help you be in control of deciding what's right for you and when!

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2SS.Com is proud to be certified with leading IT vendors that include APC (Authorized Reliability Provider), Dell (Registered Partner), Intuit (Certified Pro Advisor), Microsoft (Small Business Specialist), OnTrack and Symantec (PartnerNet) to name a few.

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Last modified: June 22, 2008